Whittlewoods Privacy Policy

This privacy policy sets out how Whittlewoods uses and protects any information that you may give when using our website.

Whittlewoods is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy
statement.

Whittlewoods may change this policy from time to time by updating this page. This policy is effective from 1st August 2021.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This will be using a secure third party mailing service.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us at floors@whittlewoods.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

TERMS & CONDITIONS

Refurbished floors

Payments:

  • All payments are to be made to Whittle-Woods Ltd. Please note that we do not accept credit or debit card payments
  • The client pays a deposit of 20% to confirm the order and to set a starting date.
  • A further 70% to be paid after arrival on site and work has commenced.
  • The outstanding balance is to be paid as soon as the refurbishment is completed.
  • Value Added Tax will be added to all invoices at the current tax rates.
  • Whittle-woods reserves the right to firstly advise and then charge all additional, extra time and materials required for circumstances found  beyond our control or previous knowledge
    eg: previously stained floors and underneath fitted carpets.

Cancellations:

All orders are subject to written confirmation.  NO cancellation or refund of orders can be accepted in respect of the following

  • Specially ordered materials
  • Materials already dispatched to us.
  • Materials already ordered and paid for.

Deposits may be refunded in full if more than 3 weeks notice is given.

Your responsibility:

  • To ensuring that the rooms to be refurbished are totally clear of ALL furniture and existing floor coverings. Whittle Woods Ltd can offer to do this for clients for an additional charge; please ask for a quotation.
  • To ensuring that the rooms to be refurbished are totally clear of ALL furniture and existing floor coverings. Whittle Woods Ltd can offer to do this for clients for an additional charge; please ask for a quotation.
  • Old carpets, underlay etc should be rolled up and if you require, Whittle Woods can dispose of this waste for a nominal charge, please ask for quotation.

Whittle-Woods:

  • Whittle-Woods will guarantee their workmanship for up to a year. Should you have any problems during this period we will be happy to assist.
  • The company is not responsible for variations in colour or grain of wood floors, especially with introduced reclaimed timber, and previous staining. When replacing individual boards or parquet blocks, there will probably be a difference in colour, grain and character for which we cannot be held responsible.
  • The company cannot be held responsible for any scratches or defects in the wood floor from animals, movement of furniture, and general wear and tear after the renovation is completed: some blocks may become loose some time after the renovation and some filler may become dislodged, and these occurrences, though rare, cannot be our responsibility.
  • The company cannot be held responsible for delays beyond our control or due to unforeseen circumstances, for example: parquet blocks becoming loose after sanding machines have been used. (this is common in blocks glued down with bitumen which become brittle with age and the vibration of the sanding machines can dislodge weakly bonded blocks; additional costs may occur from this.)
  • Waste created by our works shall be bagged up and disposed of by ourselves.2013

These terms and Conditions are subject to amendment without notice.